Effective Date: 2025-08-01
Website: www.flashjersey.com

At FlashJersey, we want you to be completely satisfied with your purchase. This Return & Refund Policy explains your rights and our procedures for returns, exchanges, and refunds.

1. Eligibility for Returns

• Items must be returned within 14 days of delivery.
• Items must be unused, unworn, unwashed, in their original condition, and with all tags attached.
• Personalized, customized, or final sale items are not eligible for return unless defective or incorrect.

2. How to Request a Return

• Contact us at [email protected] with your order number and reason for return.
• Our team will provide instructions and a return authorization.
• Ship the item back using a trackable shipping method.

3. Refunds

• Refunds will be issued to the original payment method after we inspect the returned items.
• Please allow 5–10 business days for processing once the return is received.
• Shipping costs are non-refundable unless the item was defective or incorrect.

4. Exchanges

• If you wish to exchange an item for a different size, color, or style, contact [email protected].
• Exchanges are subject to item availability.
• Return shipping costs for exchanges are the responsibility of the customer unless the item is defective or incorrect.

5. Defective or Incorrect Items

• If you receive a defective or incorrect item, contact us immediately at [email protected].
• We will provide instructions for returning the item and will cover shipping costs for replacements.

6. International Returns

• Customers outside of Hong Kong are responsible for return shipping costs unless the item is defective or incorrect.
• Import duties, taxes, or customs fees may apply and are the responsibility of the customer.

7. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

📧 Email: [email protected]
🌐 Website: www.flashjersey.com